Main Support
Troubleshooting uptime monitoring
If you are having difficulties obtaining accurate uptime information, or experience excessive uptime/downtime alerts, please review the instructions for using this feature.
If you still have problems, try the following solutions.
- Make sure you have a paid plan in the
account
area of Watchful. Free plans are not able to monitor uptime. - Make sure your site is connecting normally to Watchful. If not, please review our troubleshooting connection problems guide.
- Be sure that your domain name in Watchful site settings matches EXACTLY the address of your website, especially in regards to the use of
www
andhttps
vs.http
in the url. - Be sure the
Word to Check
option in your site details is spelled correct. If you are unsure about this, remove theWord to Check
until the problem is resolved. - Be sure the
Word to Check
exists on the homepage of your site. - If you are using a phrase in the
Word to Check
option, choose a single word instead. - Whitelist the Watchful IP addresses as described here. You may need to contact your hosting provider for this.
- Whitelist the following user agent:
WebsiteOps (websiteops.io)
. You may need to contact your hosting provider for this. - Make sure the DNS entries for your domain has propogated properly around the world.
- Visit dnschecker.org.
- Enter your domain name and click the
Search
button. - Review the results. Your domain shoudl return your current server IP address for all locations.
- If one or more locations do not return your IP address, or return any IP address, contact your host or domain name registrar to resolve this issue.
- Delete and then create a new uptime monitor for your site. Instructions for adding and removing uptime monitors can be found here.
- Note that you will lose your uptime history for a gicen site when deleting and adding a new uptime monitor.
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