Main Support

Enabling 2-factor authentication

Two-factor authentication adds an extra layer of security when logging into websites or devices. 

When logging into a website protected by 2-factor authentication, a second authentication step is required in addition to your username and password.

Watchful currently supports 2-factor authentication via the Google Authenticator project.

Google Authenticator

  1. Ensure that you have downloaded the Google Authenticator app for your mobile device: 

  2. Login to your Watchful account.
  3. Click your account name at the top-right of the Dashboard and select Account & Subscritpion from the dropdown selector.
  4. Scroll down to the Two factor Authentication area.
  5. Select Google Authenticator from the dropdown selector.
  6. Open the Google Authenticator on your mobile device and scan the QR code (alternatively, you can manually enter the Secret Key). This will add Watchful as a site in your App and generate a 1-time use verification code.

    2fa google authenticator

  7. The page will automatically refresh and save the changes. 
  8. Take note of the One time emergency passwords listed in the Two factor Authentication area and store them in a secure location.

Logging in with 2-factor authentication

After enabling 2-factor authentication, you will need to use the key/token generated by the Google Authenticator app ion your mobile device. When logging in, enter the code in the 2-factor authentication field on the login page.

watchful login